Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 4 Jun 2019 02:04:39 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

3rd June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53135 	Ahmad 	6/3/2019 8:25 	6/3/2019 8:28 	0:03:00 	Yes 	Yes 	
53170 	Tushar 	6/3/2019 17:45 	6/3/2019 18:12 	0:27:00 	Yes 	Yes 	
53171 	Pritish 	6/3/2019 17:52 	6/3/2019 18:12 	0:20:00 	Yes 	Yes 	

4th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53172 	Ahmad 	6/4/2019 8:00 	6/4/2019 8:04 	0:04:00 	Yes 	Yes 	
53173 	Ahmad 	6/4/2019 10:22 	6/4/2019 10:25 	0:03:00 	Yes 	Yes 	
53174 	Anush 	6/4/2019 10:34 	6/4/2019 10:36 	0:02:00 	Yes 	Yes 	
53175 	Anush 	6/4/2019 10:35 	6/4/2019 10:38 	0:03:00 	Yes 	Yes 	
53176 	Anush 	6/4/2019 10:38 	6/4/2019 10:42 	0:04:00 	Yes 	Yes 	
53177 	Ahmad 	6/4/2019 10:47 	6/4/2019 10:50 	0:03:00 	Yes 	Yes 	

Regards, 
Pritish Nandi