Subject: Ticket 2336
From: Lalit Bhola <[email-masked]>
To: " Bharat Sharma" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 30 May 2019 09:23:18 -0700 (MST)

Hi Bharat, 

Hope you are doing great. 

Yesterday, we have got customer reply in ticket 2336. Customer name was Kimberly Wright. She was facing an issue with the Bodycombat 78 and file size was 5.3 MB. 

In between of the conversation of email. You have advised to customer that you are escalating this to level 2 for remove and re-download the class. 

Perhaps, you forget to escalate the issue to Charlotte. Now, I have forward that request to level 2 already. 

Please be watch full going forward to avoid any escalation and correct me if I am wrong. 

Thank you, 
Lalit