Subject: SSBS Audit's
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 30 May 2019 04:44:34 -0700 (MST)

Hi Team, 

Please find the SSBS audits. 

28th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52886 	Ahmad 	5/28/2019 8:00 	5/28/2019 8:03 	0:03:00 	Yes 	Yes 	
52887 	Ahmad 	5/28/2019 8:15 	5/28/2019 8:24 	0:09:00 	Yes 	Yes 	
52888 	Ahlam Jabber Alyami 	5/28/2019 8:52 	5/28/2019 8:55 	0:03:00 	Yes 	Yes 	Handled By SSBS in our Time 
52889 	Ahlam Jabber Alyami 	5/28/2019 8:54 	5/28/2019 8:55 	0:01:00 	Yes 	Yes 	Handled By SSBS in our Time 
52948 	Pritish 	5/28/2019 15:40 	5/28/2019 15:47 	0:07:00 	Yes 	Yes 	
52949 	Pritish 	5/28/2019 15:49 	5/28/2019 15:52 	0:03:00 	Yes 	Yes 	
52950 	Pritish 	5/28/2019 15:56 	5/28/2019 16:03 	0:07:00 	Yes 	Yes 	
52951 	Pritish 	5/28/2019 16:03 	5/28/2019 16:07 	0:04:00 	Yes 	Yes 	
52952 	Bharat 	5/28/2019 16:13 	5/28/2019 16:19 	0:06:00 	Yes 	Yes 	
52953 	Bharat 	5/28/2019 16:15 	5/28/2019 16:22 	0:07:00 	Yes 	Yes 	
52954 	Pritish 	5/28/2019 16:19 	5/28/2019 16:30 	0:11:00 	Yes 	Yes 	
52955 	Bharat 	5/28/2019 16:20 	5/28/2019 16:30 	0:10:00 	Yes 	Yes 	
52956 	Bharat 	5/28/2019 18:44 	5/28/2019 18:55 	0:11:00 	Yes 	Yes 	
52957 	Bharat 	5/28/2019 19:11 	5/28/2019 19:21 	0:10:00 	Yes 	Yes 	

29th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52958 	AJ/Zarif 	5/28/2019 19:37 	5/29/2019 8:35 	12:58:00 	No 	Yes 	
52959 	AJ/Zarif 	5/28/2019 19:42 	5/29/2019 8:36 	12:54:00 	No 	Yes 	
52960 	AJ/Zarif 	5/28/2019 19:50 	5/29/2019 8:38 	12:48:00 	No 	Yes 	
52961 	Anush 	5/29/2019 8:00 	5/29/2019 8:37 	0:37:00 	No 	Yes 	
52962 	Bharat 	5/29/2019 8:06 	5/29/2019 8:10 	0:04:00 	Yes 	Yes 	
52963 	Bharat 	5/29/2019 8:13 	5/29/2019 8:24 	0:11:00 	Yes 	Yes 	
52964 	Anush 	5/29/2019 8:58 	5/29/2019 9:01 	0:03:00 	Yes 	Yes 	
53013 	Tushar 	5/29/2019 15:00 	5/29/2019 15:17 	0:17:00 	Yes 	Yes 	
53014 	Tushar 	5/29/2019 15:01 	5/29/2019 15:06 	0:05:00 	Yes 	Yes 	
53015 	Tushar 	5/29/2019 15:55 	5/29/2019 15:57 	0:02:00 	Yes 	Yes 	
53016 	Ahmad 	5/29/2019 16:16 	5/29/2019 16:17 	0:01:00 	Yes 	Yes 	
53017 	Ahmad 	5/29/2019 17:01 	5/29/2019 17:03 	0:02:00 	Yes 	Yes 	
53018 	Tushar 	5/29/2019 18:10 	5/29/2019 18:28 	0:18:00 	Yes 	Yes 	
53019 	AJ/Zarif 	5/29/2019 21:07 	5/29/2019 21:08 	0:01:00 	Yes 	Yes 	
53020 	Zarif 	5/29/2019 23:06 	5/29/2019 23:08 	0:02:00 	Yes 	Yes 	

30th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53021 	AJ 	5/30/2019 4:11 	5/30/2019 4:15 	0:04:00 	Yes 	Yes 	
53022 	Anush 	5/30/2019 6:47 	5/30/2019 6:51 	0:04:00 	Yes 	Yes 	
53023 	Anush 	5/30/2019 7:30 	5/30/2019 7:41 	0:11:00 	Yes 	Yes 	
53024 	Anush 	5/30/2019 7:30 	5/30/2019 7:34 	0:04:00 	Yes 	Yes 	
53025 	Anush 	5/30/2019 7:30 	5/30/2019 7:33 	0:03:00 	Yes 	Yes 	

Regards, 
Pritish Nandi