Subject: Re: Transcript of 29 May 2019 18:28:56. Operator: Travis. Visitor: Client
From: Anush Saxena <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 29 May 2019 20:27:20 -0700 (MST)

Hi Mam, 

The chat was not handled by me, it must be someone else. However, I've submitted the lead form. 

Regards 
Anush Saxena 

From: "Deeksha Dadu" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]>, "tushar chauhan" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "bharat sharma" <[email-masked]>, "Zarif Khan" <[email-masked]>, "Anush Saxena" <[email-masked]> 
Sent: Thursday, May 30, 2019 8:22:24 AM 
Subject: Fwd: Transcript of 29 May 2019 18:28:56. Operator: Travis. Visitor: Client 

Hi, 

Who handled this chat??? Why was it not submitted as a lead? This is a serious mistake. 

@ Shakeel/Anush: please submit this right away. 

@Ashish/ Pritish: please check to make sure it is done. Also please speak with the entire team about this. We must not miss submitting a lead under any circumstances. This is a very serious issue and we have got client complaints about this in the past. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Date: 29 May 2019 at 22:39:00 GMT+5:30 
To: [ mailto:[email-masked] | [email-masked] ] , manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 29 May 2019 18:28:56. Operator: Travis. Visitor: Client 

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Hi, this didn’t get submitted as a lead yet 

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On 29 May 2019, at 18:40, 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	

		

	
Chat transcript 

	

ref [ https://www.google.com/ | https://www.google.com/ ] 

	

	

	
	
		Travis 	Wed, 05/29/19 04:28:56 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	04:28:56 pm 	

	Hello- I am not sure if you would be the right agency for my trip. I plan to return to Croatia but know what I want to see and also have cousins to visit. This is not my first visit so it looks as if you mainly do tours etc. 
	Thank you 
	2020 trip 	

	

		Travis 	04:29:08 pm 	

	Hi There.\ 	

	

		Client 	04:29:30 pm 	

	you came highly recommended 	

	

		Travis 	04:30:39 pm 	

	Sure, we can do that. We specialize in offering customized tours so we will put together a package designed exactly to meet your needs. I will have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary. 
	May I please know the travel dates you would like to book the tour for ? 	

	

		Client 	04:32:01 pm 	

	my trip would either be May 2020 or Sept 2020, I am just looking at my options right now 	

	

		Travis 	04:32:16 pm 	

	That's great. 
	May I please have your Name, Emai and phone number so that I can connect you with one of our travel experts. 	

	

		Client 	04:33:20 pm 	

	email is preferred at this stage - would need to schedule phone call discussion 
	Carol Anne Gartland 
	[ mailto:[email-masked] | [email-masked] ] 	

	

		Travis 	04:33:38 pm 	

	Not a problem. Thank you for your details. 
	Carol, May I know the locations you would like to visit? 	

	

		Client 	04:34:26 pm 	

	Pula(Istria), Rijeka, Krk(Baska- family), Zadar 	

	

		Travis 	04:34:33 pm 	

	Sounds like a great plan. 	

	

		Client 	04:34:48 pm 	

	Winery tours are my 'thing' 
	LOL 	

	

		Travis 	04:34:57 pm 	

	How many would be travelling and what are the activities you are interested in ? 	

	

		Client 	04:35:05 pm 	

	also foodie tours 	

	

		Travis 	04:35:12 pm 	

	I meant, how many people. 	

	

		Client 	04:35:13 pm 	

	2 
	wine, food, museums, beach/boating 	

	

		Travis 	04:36:12 pm 	

	Great. 
	And you would be travelling from US. 	

	

		Client 	04:37:42 pm 	

	I have flown several times into Zagreb and know the city. Do not want to do that route this trip. 
	I live 3 miles from BWI 
	preferred airport - obviously 	

	

		Travis 	04:38:12 pm 	

	Sure, that has been noted. 	

	

		Client 	04:38:40 pm 	

	of course would like to see options available 	

	

		Travis 	04:38:50 pm 	

	Sure thing.Someone from the team will get in touch with you as soon as possible. 	

	

		Client 	04:39:00 pm 	

	no rush 	

	

		Travis 	04:39:19 pm 	

	Can I help you with anything else? 	

	

		Client 	04:39:23 pm 	

	nope 
	thank you 	

	

		Travis 	04:39:35 pm 	

	You are welcome.It was nice talking to you. Have a great day, goodbye! 	

	

		Duration: 11m 18s 

		Chat started on: [ https://jaywaytravel.com/special-interests/gastronomy | 
https://jaywaytravel.com/special-interests/gastronomy ] 
		Referrer: [ https://jaywaytravel.com/services | 
https://jaywaytravel.com/services ] 
		Visitor geolocation: Baltimore, Maryland, United States / 162.129.251.28 

	
	
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