Subject: Fwd: JayWay Documents
From: Pritish Nandi <[email-masked]>
To: Lalit Bhola <[email-masked]>
Date: Sun, 26 May 2019 03:36:18 -0700 (MST)

From: "Zarif Khan" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, 2 May, 2019 10:02:17 
Subject: Fwd: JayWay Documents 

From: "Zarif Khan" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]> 
Sent: Friday, April 12, 2019 12:52:00 AM 
Subject: Fwd: JayWay Documents 

From: "Ramananda Rama" <[email-masked]> 
To: "Zarif Khan" <[email-masked]> 
Sent: Thursday, February 21, 2019 3:39:34 PM 
Subject: Fwd: JayWay Documents 

From: "Ramananda Rama" <[email-masked]> 
To: "Mohammad Yasir" <[email-masked]> 
Sent: Wednesday, February 20, 2019 6:28:18 PM 
Subject: JayWay Documents 

Hello Kae! 

Welcome to Jayway Travel! 

Please get yourself familiar with the website. 
Jayway: https://jaywaytravel.com/ 

Escalation form: [ https://jaywaytravel.com/livechat | https://jaywaytravel.com/livechat ] 

Submission form: [ https://jaywaytravel.com/system/livechat_submissions.php | https://jaywaytravel.com/system/livechat_submissions.php ] 

Chat Logins 
Chat Login : [ https://my.livechatinc.com/ | https://my.livechatinc.com ] 

Jayway Login details 
Email: [email-masked] 
Password: teneZa@05 

We only provide complete package tours to Central and Eastern Europe , we do not provide individual service .(Individual tours means - customer only want us to arrange a tour without hotel accommodation, customer only want us to arrange hotel accommodation without tour, customer only want us to arrange a flight without hotel or tour) 

Unfortunately as we specialize in complete packages and don’t provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including accommodations, transfers, excursions an d other local services we are happy to assist. 

We do not provide service to the customer from India, Pakistan, African countries besides South Africa. 
Unfortunately as an US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. 

Things to ask: 
1. How many members would there be in the travel group? Please specify if there are children traveling with you. 
2. How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 
3. What about hotel accommodation? Would you prefer 3/4/5 star? 
4. Do you already have some cities in mind where you want to visit? 
5. Finally, What kind of activities do you like to do on vacation? 

Sure, I can have an expert vacation planner get in touch with you with some options. May I know your name, email and phone number that we can reach you at? 

The first 2 point is mandatory to ask. Other 3 points are optional. Our priority is to collect the leads as soon as possible. So, you can ask for their contact details at the beginning of the chat, then ask the above details. OR you can ask the details, then ask for their contact details. 

Things to Remember: 
1. If the customer only wants to know the estimate cost of traveling: 
all our sample itineraries that you’ll find at the below link have a Price Guide function where you can enter the number of people traveling, month of travel and category of accommodation to get an instant price estimate. http://www.jaywaytravel.com/itineraries 

2. Where are you based at? 
We are a New York based custom tour operator providing an authentic and personal travel experience since 2006. We have local offices in all of eastern Europe. 

3. Where can I check my Itinerary? 
As soon as you place a confirmed booking we will send you the login details for your Guest Page, a website created just for your trip, containing your itinerary and packed with useful information about each destination and recommendations for sightseeing, eating and drinking. https://guests.jaywaytravel.com/ 

OR 
Guests who have a trip booked with JayWay are provided with login details (their email address and tour ID) to a private area where they can see their itinerary as well as information about the destinations they’re staying in. https://guests.jaywaytravel.com/ 
4. Can you include meals in a package? 

With our Gourmet & Culture Tours in Italy mealtimes are a part of the overall experience and all but two are three meals are included in the package price. For custom group travel we can make arrangements at selected restaurants for group meals but in our experience for the majority of our guests traveling unescorted there is no advantage to be had from including meals beyond breakfast. We believe every mealtime is an opportunity to try something local and different so for this reason we make dining recommendations in the customized Guest Page we prepare for your trip based on our own visits and suggestions from our local partners. 

HOTEL ONLY/ FLIGHT TICKET ONLY/ONE SERVICE ONLY/TRAIN TICKET 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

This response should be given only when visitor talks about booking their own accommodation. So, I have changed it to below: 

BOOK OWN HOTELS 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

Below is another response should the customer talk about booking any other individual service. This is slightly rewritten. 

SINGLE SERVICE 

Unfortunately, as we specialize in complete packages and don't provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including our expert trip planning, on-the-ground concierge service, accommodations, transfers, excursions and other local services we are happy to assist. 

Regards, 
Rama