Subject: SSBS Audit -
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 23 May 2019 09:08:09 -0700 (MST)

Hi Team, 

Please check the SSBS Audits from 21st till 23rd 9:30PM IST time. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52572 	Ahmad 	5/21/2019 7:21 	5/21/2019 7:23 	0:02:00 	Yes 	Yes 	
52573 	Ahmad 	5/21/2019 8:00 	5/21/2019 8:03 	0:03:00 	Yes 	Yes 	
52574 	Ahmad 	5/21/2019 8:22 	5/21/2019 8:27 	0:05:00 	Yes 	Yes 	
52575 	Ahmad 	5/21/2019 8:37 	5/21/2019 8:38 	0:01:00 	Yes 	Yes 	
52576 	Anush 	5/21/2019 8:42 	5/21/2019 8:46 	0:04:00 	Yes 	Yes 	
52577 	Ahmad 	5/21/2019 8:50 	5/21/2019 8:51 	0:01:00 	Yes 	Yes 	
52626 	Tushar 	5/21/2019 15:06 	5/21/2019 15:11 	0:05:00 	Yes 	Yes 	
52627 	Anush 	5/21/2019 15:07 	5/21/2019 15:13 	0:06:00 	Yes 	Yes 	
52628 	Tushar 	5/21/2019 15:11 	5/21/2019 15:13 	0:02:00 	Yes 	Yes 	
52629 	Tushar 	5/21/2019 15:43 	5/21/2019 15:46 	0:03:00 	Yes 	Yes 	
52630 	Tushar 	5/21/2019 15:44 	5/21/2019 15:47 	0:03:00 	Yes 	Yes 	
52631 	Tushar 	5/21/2019 16:32 	5/21/2019 16:43 	0:11:00 	Yes 	Yes 	
52632 	Zarif 	5/21/2019 20:25 	5/21/2019 20:39 	0:14:00 	Yes 	Yes 	

22nd May 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52633 	Anush 	5/22/2019 6:01 	5/22/2019 6:07 	0:06:00 	Yes 	Yes 	
52634 	Anush 	5/22/2019 8:00 	5/22/2019 8:16 	0:16:00 	Yes 	Yes 	
52635 	Anush 	5/22/2019 8:01 	5/22/2019 8:19 	0:18:00 	Yes 	Yes 	
52636 	Anush 	5/22/2019 8:13 	5/22/2019 8:14 	0:01:00 	Yes 	Yes 	
52637 	Anush 	5/22/2019 8:53 	5/22/2019 9:00 	0:07:00 	Yes 	Yes 	
52678 	Anush 	5/22/2019 15:00 	5/22/2019 15:02 	0:02:00 	Yes 	Yes 	
52679 	Tushar 	5/22/2019 15:38 	5/22/2019 15:39 	0:01:00 	Yes 	Yes 	
52680 	Tushar 	5/22/2019 15:56 	5/22/2019 16:14 	0:18:00 	Yes 	No 	Unable to assign ticket due to system error 
52681 	AJ 	5/22/2019 16:11 	5/22/2019 16:17 	0:06:00 	Yes 	No 	Issue with assigning the ticket. Unaable to Assign to a Technician 
52682 	AJ 	5/22/2019 20:59 	5/22/2019 21:01 	0:02:00 	Yes 	Yes 	
52683 	AJ 	5/22/2019 21:51 	5/22/2019 21:53 	0:02:00 	Yes 	Yes 	

23rd May 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52684 	Ahmad 	5/23/2019 8:00 	5/23/2019 8:04 	0:04:00 	Yes 	Yes 	
52722 	Pritish 	5/23/2019 17:54 	5/23/2019 18:23 	0:29:00 	Yes 	Yes 	Issue while viewing this ticket on the helpdesk portal 
52723 	Pritish 	5/23/2019 17:56 	5/23/2019 18:23 	0:27:00 	Yes 	Yes 	Issue while viewing this ticket on the helpdesk portal. 
52724 	Ashish 	5/23/2019 18:01 	5/23/2019 18:26 	0:25:00 	Yes 	Yes 	

Regards, 
Pritish Nandi