Subject: Re: SSBS Audits - 20th May 2019
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 21 May 2019 00:57:20 -0700 (MST)

Hi Team, 

PFB the rest of the audit for 20th May 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52484 	Anush 	5/20/2019 6:59 	5/20/2019 7:01 	0:02:00 	Yes 	Yes 	
52485 	Anush 	5/20/2019 7:03 	5/20/2019 7:05 	0:02:00 	Yes 	Yes 	
52554 	Pritish 	5/20/2019 15:02 	5/20/2019 15:15 	0:13:00 	Yes 	Yes 	
52555 	Ashish 	5/20/2019 15:05 	5/20/2019 15:11 	0:06:00 	Yes 	Yes 	
52556 	Pritish 	5/20/2019 15:22 	5/20/2019 15:24 	0:02:00 	Yes 	Yes 	
52557 	Ashish 	5/20/2019 15:43 	5/20/2019 15:44 	0:01:00 	Yes 	Yes 	
52558 	Ashish 	5/20/2019 15:56 	5/20/2019 15:58 	0:02:00 	Yes 	Yes 	
52559 	Pritish 	5/20/2019 16:01 	5/20/2019 16:03 	0:02:00 	Yes 	Yes 	
52560 	Ashish 	5/20/2019 16:04 	5/20/2019 16:06 	0:02:00 	Yes 	Yes 	
52561 	Ashish 	5/20/2019 16:09 	5/20/2019 16:12 	0:03:00 	Yes 	Yes 	
52562 	Ashish 	5/20/2019 16:09 	5/20/2019 16:12 	0:03:00 	Yes 	Yes 	
52563 	Ashish 	5/20/2019 16:12 	5/20/2019 16:14 	0:02:00 	Yes 	Yes 	
52564 	Ashish 	5/20/2019 16:22 	5/20/2019 16:25 	0:03:00 	Yes 	Yes 	
52565 	Ashish 	5/20/2019 16:26 	5/20/2019 16:31 	0:05:00 	Yes 	Yes 	
52566 	Ashish 	5/20/2019 16:40 	5/20/2019 16:44 	0:04:00 	Yes 	Yes 	
52567 	Pritish 	5/20/2019 19:26 	5/20/2019 19:30 	0:04:00 	Yes 	Yes 	
52568 	Ashish 	5/20/2019 20:32 	5/20/2019 20:36 	0:04:00 	Yes 	Yes 	
52569 	AJ 	5/20/2019 21:22 	5/20/2019 21:35 	0:13:00 	Yes 	Yes 	
52570 	AJ 	5/20/2019 22:30 	5/20/2019 22:34 	0:04:00 	Yes 	Yes 	
52571 	AJ 	5/20/2019 23:01 	5/20/2019 23:24 	0:23:00 	Yes 	Yes 	

Warm Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Zarif Khan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, 20 May, 2019 13:18:12 
Subject: SSBS Audits - 20th May 2019 

Hi Team, 

Please find the tickets audits for SSBS for 20th Ma till 1:00PM. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52484 	Anush 	5/20/2019 6:59 	5/20/2019 7:01 	0:02:00 	Yes 	Yes 	
52485 	Anush 	5/20/2019 7:03 	5/20/2019 7:05 	0:02:00 	Yes 	Yes 	

Regards, 
Pritish Nandi