Subject: SSBS Audit - 19th May 2019 till 2.00PM
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 19 May 2019 01:50:49 -0700 (MST)

Hi All, 

Please find the SSBS audit for today till 2:00PM. 

We have again missed SLA for 3 tickets. @Zarif - you were suppose to do these ticket which you have missed and later on it was completed by Anush when he came in shift. 

SSBS timings are from- 

Sunday to Thursday - 5:30PM till 11:30 AM next day. 
Thursday - 5:30Pm till 11:30 AM till Sunday. 

So we cover whole Friday & Saturday and logout on Sunday 11:30AM. 

@Ashish - Please print out the new timings and pin it where we have the SSBS phones. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52376 	Anush 	5/19/2019 8:00 	5/19/2019 8:53 	0:53:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 
52377 	Anush 	5/19/2019 8:00 	5/19/2019 8:56 	0:56:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 
52378 	Anush 	5/19/2019 8:00 	5/19/2019 8:57 	0:57:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 

Regards, 
Pritish Nandi