Subject: Les Mills Audit - 13th Till 16th May 2019
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, bharat sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, zarif khan <[email-masked]>
Cc: ashish dabral <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 17 May 2019 03:16:30 -0700 (MST)

Hi All, 

PFB the audits done for Les Mills Tickets. 

13th May 2019 

S. No 	Date 	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
1 	13-May-19 	2272 	Unable to Play RPM classes 	Yes 	NA 	Rahul 	NA 
2 	13-May-19 	2271 	Error - No Studios registered 	Yes 	NA 	Ahmad 	NA 

14th May 2019 

S. No 	Date 	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
1 	14-May-19 	2273 	Classes starting and Stopping 	Yes 	Nice response thanks Rahul 	Rahul 	NA 
2 	14-May-19 	2274 	Class is cutting off 	Yes 	NA 	Rahul/Fatoumata 	NA 
3 	14-May-19 	2275 	Unable to Login to App 	Yes 	NA 	AJ 	NA 
4 	14-May-19 	2276 	Class is cutting off 	Yes 
	The 00.00 on the iPad suggests this is an issue with the EDID or some other component of the setup. Could you ask for the make and model of the video EDID and find out who their AV provider is please, thanks 	Rahul 	Did not ask question related to setup. 
5 	14-May-19 	2278 	First Time Login Help 	Yes 	NA 	Joel/Spanish 	NA 

15 May 2019 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2280 	Sync Issue 	Yes 	NA 	Pritish 	NA 
2281 	Automation Question 	Yes 	NA 	AJ 	NA 
2282 	Login Error 	Yes 	Is this App or scheduler? have you tried to replicate?/Need more detail on what was discussed on the call please 	AJ 	NA 

16 May 2019 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2283 	Login Error 	Yes 	NA 	Ahmad 	NA 
2284 	Storage Issue 	No 	NA 	Ahmad 	Should write the notes clearly and elaborate specifics when escalating it to level 2 
2285 	Classes Cutting off 	Yes 	Classes will always end abruptly at the end of the scheduled time slot, regardless of whether or not a class is scheduled after it. 
We need to get to the bottom of why the classes are not starting on time. Please find out if they are using Automation. 	AJ/Pritish 	NA 
2287 	No Studios Detected 	Yes 	NA 	AJ 	NA 
2289 	Other Issue 	Yes 	NA 	Ahmad 	NA 

Regards, 
Pritish Nandi