Subject: Fwd: Online device issue (update)
From: Pritish Nandi <[email-masked]>
To: bharat sharma <[email-masked]>
Date: Fri, 17 May 2019 00:02:29 -0700 (MST)

From: "deeksha" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Anush Saxena" <[email-masked]>, "ashish dabral" <[email-masked]>, "Sarthak Joshi" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Sent: Friday, 17 May, 2019 10:46:41 
Subject: Fwd: Online device issue (update) 

Hi guys, 

Please read and make a note of this. 

@ Pritish: please pass this on to Bharat as well. 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Date: 17 May 2019 at 09:20:04 GMT+5:30 
To: lesmills < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Online device issue (update) 

BQ_BEGIN

Hi Level 1, 

It appears we still have over 200 devices that are still offline, so we might start to see some issues coming in, probably from Monday onwards when the devices reach 7 days offline. These issues may be: 

The class I scheduled did not play 

Program logos have disappeared off my iPad (I’m seeing black Les Mills logos instead of the program logo) 

My device isn’t sync’d 

Please ensure the customer is on 1.9, once they upgrade the issue should be resolved as this forces a re-connect. If they are already on 1.9 they need to force close the APP, the instructions for this are in the below link: 

[ https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000154214-how-to-force-close-the-app | https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000154214-how-to-force-close-the-app ] 

Thanks 

Charlotte 

	

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

BQ_END