Subject: Re: sync issue
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 13 May 2019 21:10:50 -0700 (MST)

Hi Deeksha, 

I have ready it and it is understood. Will speak to the team and update them accordingly. 

Warm Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "ashish dabral" <[email-masked]>, "zarif khan" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Sarthak Joshi" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Sent: Tuesday, 14 May, 2019 09:39:41 
Subject: Fwd: sync issue 

Hi all, 

Please read this carefully. 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Date: 14 May 2019 at 09:21:26 GMT+5:30 
To: lesmills < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: sync issue 

BQ_BEGIN

Hi Level 1, 

There was a Salesforce failure last night which meant that the APP wasn’t able to gain a login to the customers entitlements. This means that for a lot of customers the App will be out of sync but scheduled classes will still play as usual. You might hear customers reporting a red padlock on the APP, or that a class they’ve added to the timetable haven’t sync’d across. There are a few ways to resolve: 

    1. Re-entering the password by changing the admin code on the APP 
    2. Force close the App by double clicking on the home button, swiping the Virtual App away and then re-opening the app 

I imagine a lot of customers will try option 2 themselves, before contacting support, so please provide option 1 first. 

Let me know if you have any questions. 

Thanks 

Charlotte 

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

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[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

BQ_END