Subject: SSBS Tickets Audit - 11 & 12th May 2019
From: Pritish Nandi <[email-masked]>
To: zarif khan <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Arjun Hurry <[email-masked]>, Anush Saxena <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Sun, 12 May 2019 08:08:34 -0700 (MST)

Hi All, 

PFB the audit details of SSBS tickets. We have missed SLA on 4 tickets handled, infact we have checked and no email was sent on those tickets. 

@Zarif - Please explain. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	
52064 	Zarif 	5/12/2019 4:46 	5/12/2019 5:02 	0:16:00 	Yes 	Yes 	
52065 	Zarif 	5/12/2019 4:53 	5/12/2019 5:10 	0:17:00 	Yes 	Yes 	
52066 	Zarif 	5/12/2019 6:58 	NA 	#VALUE! 	No 	Yes 	Aknowlegement email not sent 
52067 	Zarif 	5/12/2019 8:00 	NA 	#VALUE! 	No 	Yes 	Aknowlegement email not sent 
52068 	Zarif 	5/12/2019 8:00 	NA 	#VALUE! 	No 	Yes 	Aknowlegement email not sent 
52069 	Zarif 	5/12/2019 8:00 	NA 	#VALUE! 	No 	Yes 	Aknowlegement email not sent 
52070 	Zarif 	5/12/2019 8:11 	5/12/2019 8:34 	0:23:00 	Yes 	Yes 	
52071 	Anush 	5/12/2019 8:24 	5/12/2019 8:44 	0:20:00 	Yes 	Yes 	
52072 	Anush 	5/12/2019 8:42 	5/12/2019 8:44 	0:02:00 	Yes 	Yes 	
52073 	Anush 	5/12/2019 8:55 	5/12/2019 8:58 	0:03:00 	Yes 	Yes 	
52119 	Anush 	5/12/2019 15:00 	5/12/2019 15:03 	0:03:00 	Yes 	Yes 	
52220 	Anush 	5/12/2019 15:05 	5/12/2019 15:12 	0:07:00 	Yes 	Yes 	
52221 	Anush 	5/12/2019 15:08 	5/12/2019 15:10 	0:02:00 	Yes 	Yes 	
52222 	Anush 	5/12/2019 15:10 	5/12/2019 15:17 	0:07:00 	Yes 	Yes 	
52223 	Anush 	5/12/2019 15:26 	5/12/2019 15:26 	0:00:00 	Yes 	Yes 	
52224 	Anush 	5/12/2019 15:27 	5/12/2019 15:38 	0:11:00 	Yes 	Yes 	
52225 	Anush 	5/12/2019 15:31 	5/12/2019 15:34 	0:03:00 	Yes 	Yes 	
52226 	Anush 	5/12/2019 15:39 	5/12/2019 15:40 	0:01:00 	Yes 	Yes 	
52227 	Anush 	5/12/2019 15:51 	5/12/2019 15:53 	0:02:00 	Yes 	Yes 	
52228 	Anush 	5/12/2019 16:22 	5/12/2019 16:22 	0:00:00 	Yes 	Yes 	
52229 	Pritish 	5/12/2019 16:30 	5/12/2019 16:51 	0:21:00 	Yes 	Yes 	
52230 	Pritish 	5/12/2019 16:47 	5/12/2019 16:53 	0:06:00 	Yes 	Yes 	
52231 	Anush 	5/12/2019 17:42 	5/12/2019 17:44 	0:02:00 	Yes 	Yes 	

Regards, 
Pritish Nandi