Subject: Fwd: JayWay - IMPORTANT
From: Pritish Nandi <[email-masked]>
To: tushar chauhan <[email-masked]>
Date: Sun, 12 May 2019 00:37:47 -0700 (MST)

Hi , 

JayWay client has suggested below changes in the script. I have updated these canned responses now. If there is any confusion, let me know. 

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HOTEL ONLY/ FLIGHT TICKET ONLY/ONE SERVICE ONLY/TRAIN TICKET 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

This response should be given only when visitor talks about booking their own accommodation. So, I have changed it to below: 

BOOK OWN HOTELS 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

Below is another response should the customer talk about booking any other individual service. This is slightly rewritten. 

SINGLE SERVICE 

Unfortunately, as we specialize in complete packages and don't provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including our expert trip planning, on-the-ground concierge service, accommodations, transfers, excursions and other local services we are happy to assist. 

Regards, 
Rama