Subject: SSBS Audit - 10- May 2019
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, Anush Saxena <[email-masked]>, zarif khan <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, ashish dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 11 May 2019 06:14:05 -0700 (MST)

Hi Team, 

Please find the audits for 10th My 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 
52047 		5/10/2019 13:05 	5/10/2019 13:14 	0:09:00 	Yes 	Yes 
52048 		5/10/2019 13:10 	5/10/2019 13:18 	0:08:00 	Yes 	Yes 
52049 		5/10/2019 14:09 	5/10/2019 14:14 	0:05:00 	Yes 	Yes 
52050 		5/10/2019 14:40 	5/10/2019 14:42 	0:02:00 	Yes 	Yes 
52051 		5/10/2019 15:52 	5/10/2019 15:59 	0:07:00 	Yes 	Yes 
52052 		5/10/2019 17:00 	5/10/2019 17:01 	0:01:00 	Yes 	Yes 
52053 		5/10/2019 20:48 	5/10/2019 21:13 	0:25:00 	Yes 	Yes 

Regards, 
Pritish Nandi