Subject: SSBS tickets Audit - 8th May 2019
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Wed, 8 May 2019 09:31:46 -0700 (MST)

Hi Deeksha, 

I have audited all SSBS tickets for today till 10.00pm and found no issues with any of the tickets. 

Tiekt 	Agent 	Ticket Time 	Response Time 	SLA Met 	Assigned to correct technician? 
51942 		6:00:00 AM 	6:02:00 AM 	Yes 	Yes 
51943 		8:00:00 AM 	8:04:00 AM 	Yes 	Yes 
51944 		8:28:00 AM 	8:29:00 AM 	Yes 	Yes 
51945 		9:01:00 AM 	9:04:00 AM 	Yes 	Yes 
51991 		3:00:00 PM 	3:00:00 PM 	Yes 	Yes 
51992 		3:09:00 PM 	3:12:00 PM 	Yes 	Yes 
51993 		4:03:00 PM 	4:26:00 PM 	Yes 	Yes 
51994 		4:08:00 PM 	4:15:00 PM 	Yes 	Yes 
51995 		4:10:00 PM 	4:16:00 PM 	Yes 	Yes 
51996 		4:32:00 PM 	4:35:00 PM 	Yes 	Yes 
51997 		6:21:00 PM 	6:22:00 PM 	Yes 	Yes 

Regards, 
Pritish Nandi