Subject: Re: LSM Joining Case Test - TUSHAR CHAUHAN
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 7 May 2019 01:42:55 -0700 (MST)

We can take him. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, 7 May, 2019 14:10:29 
Subject: Fwd: LSM Joining Case Test - TUSHAR CHAUHAN 

Hi Pritish, 
Kindly find the test for your perusal. 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "TUSHAR CHAUHAN" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 7 May, 2019 13:59:07 
Subject: Re: LSM Joining Case Test - TUSHAR CHAUHAN 

		LSM Joining Case Test 	Name 	TUSHAR CHAUHAN 
E-mail 	[email-masked] 
Phone Number 	(91) 9811101595 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer is clearly asking that he/she needs the tickets to be delivered at the hotel she would be staying. The other 4 blurbs seem to miss the main solution of the problem. 
The available link would ease the process of tracking the package for the customer. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A customer is the most impatient person in the world. And I believe a great customer service should provide some immediate solution to the problem, while the good customer service will be relied upon further followups and emails. 

The least burden should be given to the customer. 
For instance, if a customer is very well versed with computer and internet stuff a good customer service will keep sending him the procedures to solve the particular problem. While the great customer representative will try to give maximum possible solution to the problem understanding that client is not computer savvy. 	

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