Subject: Re: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 6 May 2019 01:25:17 -0700 (MST)

Yes John is Shakeel. 

Spoke to him on this miss and he accepted this carelessness. He would be more focused next time as he promised. However need to speak to you on these processes and the reason for the mistake. This can be eliminated and I would request you to please accept my suggestions. Let me know when you will be free to discuss this. 

Warm Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi (LSM)" <[email-masked]> 
Sent: Monday, 6 May, 2019 13:38:00 
Subject: Re: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 

Spoke with him? Was that Shakeel? 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 6 May 2019 at 12:45 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 

Hi Deeksha, 

Sorry for the delayed response. I am not sure on that. Will have to check with him regarding the name. 

Warm Regards, 
Pritish 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 May, 2019 12:35:25 
Subject: Re: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 

Pritish, who is this John on Jayway? Shakeel? 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 5 May 2019 at 8:49 PM 
To: "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 

Who is John on Jayway? Why were the dates of travel not filled out in the form? 

We again got a client complaint because of this carelessness. 

Guys, you CANNOT forget to collect and include important information like this. 

Information you MUST collect and escalate: 

1. Destination 
2. Dates of travel ( even approximate dates are good enough) 
3. Duration 
4. How many people 
5. Contact information, both email and phone number 

@ Pritish: please speak with the team in person and make sure this does not happen again. Thanks 

Sent from my iPhone 

Begin forwarded message: 

From: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Date: 5 May 2019 at 20:15:50 GMT+5:30 
To: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 

BQ_BEGIN

Hi, not for the first time salient information (like dates of travel) are left out of the lead form - meaning if our salespeople forget to check the transcript fully they might end up asking for information we should already have. 

Please can you ask your operatives to take care over this? 

Thanks 

Charles 

BQ_BEGIN

Begin forwarded message: 

From: "'LiveChat' via Sales Forms" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain 
Date: 5 May 2019 at 06:01:49 CEST 
To: [ mailto:[email-masked] | [email-masked] ] 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

	

	

		

	
Chat transcript 

	

Name: Rain 

	
E-mail (optional): 

	

	

	
	
		John 	Sun, 05/05/19 03:51:29 am UTC 	

	Hello! How may I help you? 
	Hi Rain 	

	

		Rain 	03:52:04 am 	

	I’m looking for an itinerary for Eastern Europe in July... and need some help 	

	

		John 	03:52:25 am 	

	Sure 
	Please allow me a moment to check this for you. 	

	

		Rain 	03:53:22 am 	

	I’m looking to fly into Warsaw and fly out of Sofia... and need help with internal Warsaw-Bratislava-Budapest-Belgrade-Bucharest-Sofia routing 	

	

		John 	03:53:49 am 	

	Sure, I can have an expert vacation planner get in touch with you with some options. May I know your email and phone number that we can reach you at? 	

	

		Rain 	03:54:04 am 	

	[ mailto:[email-masked] | [email-masked] ] 	

	

		John 	03:54:24 am 	

	How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 	

	

		Rain 	03:55:06 am 	

	Will arrive in Warsaw in 29th June and leave Sofia (this can be moved a day or so) on 8th July .. 	

	

		John 	03:55:25 am 	

	May I get your full name? 	

	

		Rain 	03:55:54 am 	

	Raina 	

	

		John 	03:56:24 am 	

	Last name please ? 	

	

		Rain 	03:56:30 am 	

	Sharma 	

	

		John 	03:56:47 am 	

	How many members would there be in the travel group? Please specify if there are children travelling with you. 	

	

		Rain 	03:57:40 am 	

	2 adults plus one 10 year 	

	

		John 	03:58:03 am 	

	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 	

	

		Rain 	03:58:37 am 	

	Sure thanks 	

	

		John 	03:59:13 am 	

	Is there anything else I can help you with? 	

	

		Rain 	03:59:23 am 	

	That’s it for now. Thank you 	

	

		John 	03:59:48 am 	

	It was nice talking to you. Have a great day, goodbye! 	

	

		Duration: 10m 20s 

		Chat started on: [ https://jaywaytravel.com/itineraries/91/megaeurotrip/ | 
https://jaywaytravel.com/itineraries/91/megaeurotrip/ ] 
		Referrer: [ https://www.google.com.sg/ | 
https://www.google.com.sg/ ] 
		Visitor geolocation: Singapore, Singapore / 182.55.219.144 

	
	
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BQ_END

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