Subject: Translation Required.
From: Pritish Nandi <[email-masked]>
To: Prachi Sharma <[email-masked]>
Date: Mon, 6 May 2019 00:53:55 -0700 (MST)

Hi Isabel, 

Thank you for reaching out to us. 

We understand that you would like to reset the password for the virtual username [email-masked]. 

Unfortunately, we are unable to reset the password on your behalf due to security reasons. Even we cannot see the password you have had as we want to protect privacy and security of our customers account all the time. 

For this reason you would have to reset the password of your own. You can follow these simple steps below to reset the password: 

1. Visit https://uk.lesmillsvirtual.com/virtual/forgotten-password 
2. Add your username/registered email address and click on 'Confirm' button to send the password reset email to your registered email address. 
3. Check your registered email inbox for the password reset email. 
4. Click on Reset password link sent in the email. 
5. Change password from the new screen which is opened. 

Important points to note: 

Password reset email expires after 15 mins from the time you have requested for it 
Do not forget to check Spam/Junk folder of your email to retrieve the password reset email 
Also please make sure pop up blockers are disabled for you to open the password reset link 

Hope this helps. 

Do let us know how it goes. 

Best Wishes