Subject: Re: LM ticket 2234 (German call)
From: Lakshay Bhayana <[email-masked]>
To: Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 3 May 2019 00:47:05 -0700 (MST)

Hello Arjun, 

I believe you are not using Google translator in order to translate the note that i have sent you on Slack. This is the correct translation. Please review the translation then contact me. 

The customer called to solve the problem with playing Class. She mentioned that she is updating this app. We have recommended that you check Avsetup, but you confirmed that there is no problem with Avsetup. In the end, you told us that you would contact us after the review of Avsetup, if you find any problem 

Thanking you 

Lakshay Bhayana 

From: "Arjun Hurry" <[email-masked]> 
To: "Lakshay Bhayana" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, 2 May, 2019 22:45:36 
Subject: LM ticket 2234 (German call) 

Hi Lakshay, 

Please give us some details about the call. The note you sent me on Slack makes no sense. 

Der Kunde hat angerufen um die Problem mit Abspielen von Class zu loesen. Sie hat erwaehnt, dass Sie diese App aktuliesiert. Wir haben Ihr empholen, einmal Avsetup zu ueberprufen, trotzdem hatten Sie uns bestaetigt, dass es gar kein Problem mit Avsetup erscheint. Zum Schluss hatten Sie uns gesagt, dass Sie nach der Ueberprufung von Avsetupo bei uns melden, wenn Sie irgendein Problem findem 

Google translate: 

There may be concerns about the problem with playing class games. You realize that this app is active. We've got you here, once you start testing, though you still have no problem replacing it. Once you have noticed that you are still reporting abuse of sales to us, if you find this problem 

Please clarify what the customer said to you, and what you said to them. When sending a note, please provide a translation. 

What was the advice given to the customer?? 

Pritish, can you please follow up with them tomorrow? 

Thank you, 
AJ