Subject: Re: LM ticket 2234 (German call)
From: Deeksha Dadu <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Shakeel Ahmad Hajam <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>, Virat Joshi <[email-masked]>
Date: Fri, 3 May 2019 03:10:35 +0000

Why is Lakshya making German calls on lesmills??? He is the last resort if there is absolutely no one! Where was David? I did see him in the office yesterday. If he is there,  why is Lakshya asked to pick up or make German calls?

@ Virat: Saurabh had talked about two more German agents being trained on lesmills. One was Karanjeet and there was one one more. Were they trained?

Sent from my iPhone

On 2 May 2019, at 22:45, Arjun Hurry <[email-masked]<mailto:[email-masked]>> wrote:

Hi Lakshay,

Please give us some details about the call. The note you sent me on Slack makes no sense.

Der Kunde hat angerufen um die Problem mit Abspielen von Class zu loesen. Sie hat erwaehnt, dass Sie diese App aktuliesiert. Wir haben Ihr empholen, einmal Avsetup zu ueberprufen, trotzdem hatten Sie uns bestaetigt, dass es gar kein Problem mit Avsetup erscheint. Zum Schluss hatten Sie uns gesagt, dass Sie nach der Ueberprufung von Avsetupo bei uns melden, wenn Sie irgendein Problem findem

Google translate:

There may be concerns about the problem with playing class games. You realize that this app is active. We've got you here, once you start testing, though you still have no problem replacing it. Once you have noticed that you are still reporting abuse of sales to us, if you find this problem

Please clarify what the customer said to you, and what you said to them. When sending a note, please provide a translation.

What was the advice given to the customer??

Pritish, can you please follow up with them tomorrow?

Thank you,
AJ