Subject: FW: Transcript of 01 May 2019 23:02:37. Operator: Max. Visitor: Ellen
From: Deeksha Dadu <[email-masked]>
To: Zarif Khan <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 2 May 2019 11:32:56 +0000

Zarif,

Customer asked you if the tours are appropriate for handicaps and you answer with ‘I can pass on your information…’

What kind of answer is that? If there is no info about this on website, simply say, 'I can check this with our travel experts and get back to you. May I have your contact….’

Don’t handle chats like robots. You need to be able to talk like humans.

Show all your responses to Arjun before you send, he can help you with softs kills part.

@ Arjun: please explain him and monitor him.

Thanks

Regards,
Deeksha

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 May 2019 at 2:38 AM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 01 May 2019 23:02:37. Operator: Max. Visitor: Ellen

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: Ellen

E-mail (optional): [email-masked]<mailto:[email-masked]>

ref https://r.search.yahoo.com/cbclk2/dWU9Qjc3Mjc2NEQwOUU2NEMwNiZ1dD0xNTU2NzQ0Mzg4NTg2JnVvPTc5MzcxMDc4NzAyNjc3Jmx0PTImcz0xJmVzPTFObnNtTThHUFMueUxnYURLa3MuRlliNzNQWV9yajdNdTdvdG1KX2RGaTRHOGREbGhnLS0-/RV=2/RE=1556773188/RO=10/RU=https%3a%2f%2fwww.bing.com%2facl

        Max     Wed, 05/01/19 09:02:37 pm UTC

Hello! How may I help you?
Hi Ellen.

        Ellen   09:03:35 pm

Handicap assessable

        Max     09:05:20 pm

I can pass on your information to our expert vacation planner and have them contact you back. For that may I have your name and phone number?

        Duration: 5m 37s

        Chat started on: https://jaywaytravel.com/italy/#itineraries
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        Visitor geolocation: Monroe, New York, United States / 67.83.205.185

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