Subject: Re: New freshdesk article
From: Deeksha Dadu <[email-masked]>
To: Charlotte Jansen <[email-masked]>, lesmills <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 30 Apr 2019 13:29:21 +0000

Hi Charlotte,

Thanks for sending this.

All the agents have reviewed this. So far, there is no question but will let  you know if there is. Pritish has also done training for all the agents on the new App.

Regards,
Deeksha

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 30 April 2019 at 5:27 AM
To: lesmills <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: New freshdesk article

Hi Level 1,

I’ve created a new article on troubleshooting wifi issues.  We see a few cases where customers insist the correct wifi source is connected, when in fact it isn’t (I see my ipad do this quite often, where it switches to the incorrect source and the APP goes offline). The steps in the article ensure the ipad always connects to the right source.

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000144313-my-ipad-keeps-connecting-to-the-wrong-wifi-source

let me know if you have any questions from yesterday.  The new APP version is now available and communication is going out to markets today, so please download it and have a play with the new features.

Many thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
tel | fax +64 9 366 9901 | www.lesmills.com

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