Subject: Fwd: Russian speaking agent
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Mon, 29 Apr 2019 01:30:07 +0000

Pritish,

Who made the call in English and why? If the agent is not available in office, we can still arrange one but no call for a foreign ticket should be made in English.

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 29 April 2019 at 05:58:57 GMT+5:30
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: Russian speaking agent

Hi Deeksha

Can you confirm if we have a Russian speaking agent available on the weekends please?  I can see that an English speaking agent called the Russian customer (ticket 1998) but our customers have been promised Russian support and this will only cause complaints.  These were the hours previously agreed:

Russia: + 7 (499) 5051568 (7am - 7pm all days)

Thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
tel | fax +64 9 366 9901 | www.lesmills.com<http://www.lesmills.com>

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