Subject: Re: https://lesmillsvirtualapp.freshdesk.com/a/tickets/1958
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Wed, 17 Apr 2019 03:57:33 -0700 (MST)

Hi Tasuku, 

Tickets created via webforms usually have the name 'Sonya'. They all have the webforms email address. Compare the email address the ticket was submitted from with the email address the customer provides us with, and edit the ticket to the correct email address (click on the pen icon), before sending the reply. 

Screenshot attached, let me know if you have any questions. 

-AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Cc: "arjun hurry" <[email-masked]> 
Sent: Wednesday, April 17, 2019 3:25:28 PM 
Subject: https://lesmillsvirtualapp.freshdesk.com/a/tickets/1958 

Bro, 

Please check the email when you are sending replies. As for the above ticket the customer was not able to get any reply from you as the ticket came from webforms. 

You have to change the email if you come across any ticket like this. 

Regards, 
Pritish Nandi