Subject: Fwd: Corrupt download vs setup issue
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Rahul Kumar LSM <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 16 Apr 2019 04:35:14 +0000

Hi guys,

This is something that Charolette has explained over and over again then what is the confusion and who is sending incorrect replies??

@ Rahul: can u please check who sent the wrong solution?

@ Ashish: please forward it to the new guys as well.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 16 April 2019 at 09:52:11 GMT+5:30
To: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Corrupt download vs setup issue

Hi Level 1,

I’m still seeing cases where the corrupt download solution is sent when the customer reports a program failing.  There can be 8 releases within a single program so unless the customer reports a problem with a specific release number (CXWORX 31 for example), setup and Mirror Display Auto Lock should be checked first.  If these are confirmed as OK, then we will try to detect a corrupt download.

A program is named as follows i.e.  BODYPUMP, TRIP, CXWORX.  A release number is the number at the end. i.e. 31

Please confirm we’re all clear on this.

Thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
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