Subject: ACPT Analysis- DSAT- Landmark Project
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 13 Apr 2019 05:43:31 -0700 (MST)

Hi Sir, 

PFB the details of the DSAT Analysis for the Project Landmark. The analysis is based on the DSAT received in English Tickets only. 

Sample Size- 7 Tickets only 

    * Out of 7 Dsat 3 Dsat (Which is 42.85% of the total DSAT) were due to " Delay In delivery " issue which is a process fault. 
    * In 4 Dsat we have observed the carrier was LMG/INT which is a major contributor in the Dsat. This is being said because either they have delivered the product late or they have delivered Damaged product to the customer due to which customers were not satisfied. 
    * 57.14% Dsat were scene in the concept Babyshop Store where customers were not happy. 

ACPT Analysis- 

    * Agent Error - 0 
    * Product Error - 2 Errors 
    * Process Error - 3 Errors 
    * Customer Error - 1 Error 
    * Technology Error - 1 Error 

Issue Type ACPT- 

    * Delivery Issue - 4 
    * Click & Collect - 1 
    * Website Issue - 1 
    * Returns - 1 

Attached is the raw file for your reference. 

Note: The formatting is incorrect due to the fact that I am using Zimbra and Open Office for the analysis. 

Regards, 
Pritish Nandi