Subject: Fwd: detecting corrupt downloads
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Rahul Kumar LSM <[email-masked]>
Date: Fri, 12 Apr 2019 03:36:37 +0000

Hi Ashish/ Pritish,

Can you please circulate it amongst all new and old ones who do lesmills? Thanks

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 12 April 2019 at 08:15:43 GMT+5:30
To: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: detecting corrupt downloads

Hi Level 1,

I have some new information on detecting a corrupt download and have added it to the below solution within troubleshooting.

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000128413-detecting-corrupt-download-or-setup-issues

When a corrupt release is played the video will stop and NOT re-start.

If a class plays and restarts back to the beginning part way through, this is a setup issue and the Apple adapter should be replaced and strain relief installed.

Thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
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