Subject: Urgent Order Issue - Lost Orders
From: Pritish Nandi <[email-masked]>
To: HFL Group <[email-masked]>, Ashish Kumar <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Phaedrus Arif <[email-masked]>
Date: Fri, 1 Jun 2018 01:34:00 +0530 (IST)

Hi Team, 

We have some major issues with few HFL orders right now as it is expected to be 100+ orders which were either not sent or have been lost in transit. Most of the orders are sent last week via priority mail which the customer did not receive. The issue is, USPS tracking is not showing anything and says "SHIPPING LABEL CREATED". It says something like this. 

Even if it is sent through Ground Shipping and passed many days without an update then please let the customer know that you are checking this with the shipping team and somebody would get back to them within 24-48 hours and pass it on to me and Arif. 

[email-masked] and [email-masked] 

You need to send the order number and the issue which has to be similar to what I mentioned above. It is only for order within USA. If it is international please deal with it as per the process. 

Any questions please reply on this email so that we can clarify further. 

Please never tell the customer it is lost or not sent. Just say you would send this to the shipping team and somebody from the team would get back to them with update. 

Regards, 
Pritish Nandi