Subject: Feedback Bombshell - Shared by Chris
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 27 May 2018 01:14:08 +0530 (IST)

Hi Team, 

Below are some feedback from Chris- 

Chat ID: P92AA7YRES - Amy - Her response was not answered in 2 minutes and she left the chat. 

Chat ID: P90AZ6H1Y2 - Amy - did not comprehend the customer’s message and she had to repeat more than once. 

Chat ID: P9Q9Z6TYZR - Sharon did not tell the customer where the orders are sent from. 

2 minutes should not pass before a simple question is answered - that is not really acceptable. we lose a sale and we can lose money. 

Chat ID: P9KAGM0O5S - Sharon is still sending the old shipping price estimate. - This feedback is invalid as of now as I see the details are provided from the website which is true. I have asked him to clarify further. 

Chat ID: P90BP1X04Z - Sharon - Ticket #22716 Customer should have been informed about the reward points program. 

Chat ID: P90BW1PA33 - Sharon - The customer was chatting from Australia but the return instructions sent was for domestic orders. 

* Please respond to customer faster. Atleast tell them that you are checking and apologize for delay. You should not take 2 mins to respond to a customer. 
* If customer comes for discount code and all the discount codes were already used then explain the customer about reward points 
* Please be careful to check the customer country to provide them with the correct return procedure as it is different for Domestic and International orders. 
* Always check the customer complete question and respond accordingly. 

Regards, 
Pritish Nandi