Subject: Feedback from Chris- Bombshell
From: Pritish Nandi <[email-masked]>
To: Ashish Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 19 May 2018 06:22:41 +0530 (IST)

Hi Ashish, 

Please go through the feedback below which was shared by Chris. 

Ticket #22446 - Amy did not answer the customers question. She wants to know if she use a local postal service to send the return, will we receive the return for sure. That is something that we cannot guarantee/promise as it depends on the postal service and the customs. We can tell her that we have not had any such issues with our international returns and advise her to keep the tracking details for future reference. 

Chat ID: P8ZVBOG7A6 - This chat was not closed with the appropriate response. You should have at least asked if she need help with anything else. This step is very important in customer service as it sounds rude. 

Regards, 
Pritish Nandi