Subject: Urgent - Global E Refund Instructions
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 16 May 2018 01:55:19 +0530 (IST)

Hi Team, 

I have added a new KB on how to refund using Global E platform. 

Please go through it. 

[ https://lsmindia.freshdesk.com/support/solutions/articles/24000024906-refund-procedure-global-e | https://lsmindia.freshdesk.com/support/solutions/articles/24000024906-refund-procedure-global-e  ] 

For any International refund you need to do it on SHOPIFY and also in GLOBAL E Platform 

The reason why you need to do it in Shopify is because Chris needs to keep a record of any refund for there accounting use. So without fail the order first needs to be refund in Shopify and the Global E platform. 

- If you refund it in Shopify then an email communication would be sent to them however the actual refund would not take place as the payment was not captured via Shopify for international orders. 

- In order to refund the customer in actual you need to do it via Global E platform. 

- You have to calculate the refund in the same currency listed. (Until you have to as there would be exception however please seek supervisor help before you do that). 

Process of refund in Global E Platform - 

Step 1 - Add amount you would like to refund in Products Refund for refunds related to item. 

Step 2- Select the appropriate refund reson 

Step 3 - Add note for the refund 

Step 4 - Then finally approve refund. 

ANY REFUND HAS TO BE DONE AT UTMOST CAUTION AND FULL FOCUS OTHERWISE IT MAY CREATE LOSS FOR THE COMPANY AND I AM SURE CLIENT WOULD NOT BE HAPPY ABOUT IT. 

Regards, 
Pritish Nandi