Subject: Bombshell Feedback from Client
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 13 May 2018 04:21:50 +0530 (IST)

Hi Team, 

Below are some feedback from client. 

Chat ID: P8OJ1Q751P - This chat was not responded within 3 minutes so it was missed. - @Dhirendra - What happened? Why this miss again as you have been given feedback on this manier times. 

Chat ID: P8PJYQNQ0Y - Daisy - I would have suggested a Medium here. - @Dhirendra - Yes he is right on this part. The customer was concerned about the Large as that may fit loose so you should have suggested a Medium and also advised the customer for 14 day return for refund policy for assurance. 

Ticket #22219 - Sharon - You could have suggested her to place a new order and we can refund if the order is returned. The problem is that it will take time for the package to be returned and processed and we may run out of sizes when we try to resend. @all - This is something new that he shared and we can surely follow this in any similar case like this. 

Ticket #22186 Ticket #22239 - Amy should have called DHL to inquire further and inform the customer why DHL was unable to deliver their packages. - @Ashish - He is right as you should have checked the same with the Global E and got back to the customer with complete information rather then saying we do not know what may have happened and they would redeliver it. They may try to redeliver however our work is to find out the actual issue and get back to the customer with proper resolutions. 

Regards, 
Pritish Nandi