Subject: Re: Guarantee Policy Update
From: Pritish Nandi <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Dhirendra Bhauryal <[email-masked]>
Cc: HFL Group <[email-masked]>, Sankalp Babulkar <[email-masked]>
Date: Mon, 23 Apr 2018 16:58:05 +0530 (IST)

Hi All, 

This is understood and would be followed as advised. 

Regards, 
Pritish 

From: "Deeksha Dadu" <[email-masked]> 
To: "Dhirendra Bhauryal" <[email-masked]>, "HFL Group" <[email-masked]> 
Cc: "Sankalp Babulkar" <[email-masked]> 
Sent: Monday, 23 April, 2018 12:52:33 
Subject: Re: Guarantee Policy Update 

Can everybody acknowledge that it is read and well understood? 

From: "Dhirendra Singh. Bhauryal" < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 22 April 2018 at 11:19 PM 
To: HFL Group < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Guarantee Policy Update 

Hi Team, 

Dr, Sam has shared the updated Guarantee policy on webmail. 

Hi team... I've changed the guarantee at [ http://www.4hfl.com/home/pop/guarantee.php | http://www.4hfl.com/home/pop/guarantee.php ] 

it's now 90 days vs 30 days 

90-Day Return * 
If a product is returned within 90-days of your original purchase date, you will receive a full refund of the purchase price. 
If returning multiple units of the same product, a refund will be given to all unopened products and one opened/used product of the same unit. 

Basically, they have 3 months. However, if they bought 3 bottles of CholesLo, they will only get a full refund on the unopened bottles (of course) and ONE of the opened bottles. 

If they send back 2 opened and 1 unopened, they get a refund on the 1 unopened and 1 opened. NOT on both the opened. 

We don't want someone buying 3+ bottles, emptying out the bottles and sending back all of them opened expecting the refund. 

Let me know if the wording makes sense above and at the website. Thanks 

Regards, 
Dhirendra