Subject: Urgent - Manual Crediting & Ticketing Process
From: Pritish Nandi <[email-masked]>
To: Abhishek Kumar Pandey <[email-masked]>, Apoorv Joshi <[email-masked]>, Ashish Kumar <[email-masked]>, Navreet Singhal <[email-masked]>, Ramananda Rama <[email-masked]>, Rishi Mohan Vikash <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Sajeer G <[email-masked]>, Shashi Kumar Mishra <[email-masked]>, Suresh Kanti Chakma <[email-masked]>, Tarun Aggarwal <[email-masked]>, Tejpal Singh Bisht <[email-masked]>, Yogesh Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 22 Mar 2018 03:33:45 +0530 (IST)

Team, 

Please see below the manual crediting and ticket process again. 

Manual Credits - We need to check manual credits 4 times in 24 hours ( Morning, Afternoon, Evening - before Susan/Andy comes, Night) and each time you have to paste a screenshot for the manual credit page as in what is left. This should be done on each time when we check manual crediting. I have created a Slack Channel for the same and you should start posting it from today onwards. 

[ https://lsmindia-team.slack.com/messages/C9TU0BH28/%20 | https://lsmindia-team.slack.com/messages/C9TU0BH28/  ] 

Tickets- We would need to complete tickets in each queue ( depending on if we can answer that question). We should escalate any ticket with threat or for manager in urgent/Supervisor queue. We should be completing ticket from each agent login ID ( In there respective shifts). We should keep updating the tickets in the clack channel as we are doing it. Everybody should be trained on tickets as this is same as taking chats and people should backup each other. However the below mentioned agents would be completely responsible of doing tickets and I would not entertain any feedback for you. 

Ashish 
Rama 
Navreet 
Ravi 
Sajeer 
Tejpal 
Abhishek 

R egards, 
Pritish Nandi