Subject: Urgent - TXTnation Login Update
From: Pritish Nandi <[email-masked]>
To: Abhishek Kumar Pandey <[email-masked]>, Apoorv Joshi <[email-masked]>, Ashish Kumar <[email-masked]>, Navreet Singhal <[email-masked]>, Ramananda Rama <[email-masked]>, Ravi Gupta <[email-masked]>, Sajeer G <[email-masked]>, Tejpal Singh Bisht <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 20 Mar 2018 23:46:54 +0530 (IST)

Team, 

As you already know that for TXTnation we were using two login methods (Zendesk Chats and Olark). The good news is that you now you have to login to Olark only. Effective immediately you should not be logging in to Zendesk chat and only use Olark to login to TXTnation chats. 

Please note that you would receive all TXTnation chats now in Olark including the messaging cloud website chats. So you have to check the customer query first and which website they were redirecting from. 

The rest of the process remains the same and you should be strictly adhering to the google Doc provided to help TXT customers. 

Let me know if you have any further questions. 

R egards, 
Pritish Nandi