Subject: Feedback- HFL Tickets
From: Pritish Nandi <[email-masked]>
To: Uday Veer Singh <[email-masked]>, "Ratnesh Kumar. Singh" <[email-masked]>, Deepak Chauhan <[email-masked]>, "Dhirendra Singh. Bhauryal" <[email-masked]>, Subhojit Hati <[email-masked]>, Vishal Bassi <[email-masked]>, Danish Khan <[email-masked]>
Cc: deeksha <[email-masked]>, Phaedrus Arif <[email-masked]>
Date: Mon, 5 Mar 2018 22:46:00 +0530 (IST)

Hi Team, 

Just have been shared few tickets which were handled incorrectly. Please go through the feedback and execute the same. 

#48899 - Ratnesh - You reinstated the autoship order as per the customer request and this should have shipped out immediately as he was out on the product. However, you have not changed the date of the autoship order and it was set to 12/31/2099. As a result no order was placed. Arif have now corrected it and also escalated to Deb. 

Also whenever you reinstate the autoship for any customer for a immediate shipment, please inform Deb as well so that she can take care of that. 

#48925 - Vishal- Did you read the customers question? He wanted to know if this product can be added to his existing insurance so that he can afford it. You sent him a response on what is Choleslo and it's benefits. This is incorrect and should not be repeated again. Please read the customer's question and respond accordingly. 

You should have explained him that the product is a health supplement and you are not sure if this can be included in the insurance. You should have asked them to contact there insurance company to clarify. We do not know if they can get a reimbursement or not. Please go through the response Dave shared with this customer. 

#48924 - Vishal - Again you are not reading the customer response. The customer was asking that he reduced the dosage of the product as this is a strong product and wanting to know if this would still do the job. You explained him what is Alphaviril and what are the benefits. This is indeed very poor of you. Please make sure you are able to comprehend the customer's query before you are sending your response. If you are not sure seek help or ask somebody in the next shift. 

You should have told him that the product woks differently for different individuals and the dosage depends on how the product is responding to there body. They can continue to take the lower dosage and increase the dosage gradually. See how Dave has responded to the question. 

R egards, 
Pritish Nandi