Subject: HFL Update
From: Pritish Nandi <[email-masked]>
To: HFL Team <[email-masked]>, Vishal Bassi <[email-masked]>, Uday Veer Singh <[email-masked]>, Subhojit Hati <[email-masked]>
Cc: deeksha <[email-masked]>, Phaedrus Arif <[email-masked]>
Date: Wed, 21 Feb 2018 22:53:33 +0530 (IST)

Hi Team, 

If you receive any order under "Account receivable" which is paid via PayPal and if you have customer calling to know the order status, please be informed that the order would not have been processed due to the fact that it is under "Account Receivable" even if the transaction for the payment was successful. 

How to handle these situations- 

    * First check the error we have received. It should be able to tell you weather the transaction for the PayPal payment was successful or not. Example error below. 

"FRAUD-NFO-01: Fraud score [9.5] exceeds the threshold of [7.0000]. [Fraud Rule: If fraud score exceeds 7, then flag for review ($0.01/card validated)]See http://docs.ultracart.com/display/err/FRAUD-NFO-01 
This order had a successful transaction , but is being held for review because a fraud rule was triggered. If you reject the order, make sure to refund the customer's money." 

So the above example error shows you that the money has been deducted from customer account. You just need to verify this customer again and process the order which is stuck in " Account Receivable" 

    * Verify the customer name, address, product which he ordered along with the amount and if all good then please approve the order and also escalate to deb to processing. 

    * 
If we are unable to verify the order with the customer then we would "Reject" the order and escalate to Deb for refund if the payment was successful ( as in most of the cases it would be already charged) 

Let me know if you have any questions. 

R egards, 
Pritish Nandi