Subject: Parables update- How to cancel account via Parables backend tool?
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Navreet Singhal <[email-masked]>, Rahul Kumar <[email-masked]>, Ramananda Rama <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Sajeer G <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Tejpal Singh Bisht <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 20 Feb 2018 01:11:58 +0530 (IST)

Hi All, 

You can always cancel the account for the member if you want from the backend tool. Below are the steps which you can follow. 

Using Switch To option- 

Search for member account in the backend and open there account. Check there subscription status and then you can click on the "switch to " option from the backend which would log you in to the customers account. Once logged in you can the click on accounts >>> cancel subscription for the customer . 

Cancel from subscription menu- This would only work if they have are subscriber and paying money for the account. 

Click on the subscription section of the backend and search with the email address for active subscription. Once you find the same please select on Cancel and confirm the same. Once confirmed it would go to the pending cancellation section. From there click on Cancel Now and you are done cancelling the account for the customer. 

PLEASE NOTE THAT THIS NEEDS TO BE USED ONLY WHEN THE CUSTOMER IS VERY IRATE OR HAVE TRIED THE STEPS VIA WEBSITE LOGIN ALREADY. DO NOT PRO ACTIVELY OFFER THIS. 

R egards, 
Pritish Nandi