Subject: Urgent Update!!
From: Pritish Nandi <[email-masked]>
To: [email-masked]
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 10 Feb 2018 02:25:43 +0530 (IST)

Team, 

Going further please make sure when you escalate anything to Sheri via the jot form you mentioned exactly what you want them to do. Also you need to specify if you need to add or remove an item from the order and mentioned exact SKU with the item description. 

We have had a blunder which was caught in time by Sona, where due to confusion customer would have been receiving 2 items when they placed only one. This is not acceptable and cannot happen again. Sheri has shared feedback to be more precise when asking her to add or delete items. 

R egards, 
Pritish Nandi