Subject: Fwd: Urgent- Unable to get Roku Code
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Rahul Kumar Koli <[email-masked]>, Ramananda Rama <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Ashish Kumar <[email-masked]>, Navreet Singhal <[email-masked]>, Sajeer G <[email-masked]>, Tejpal Singh Bisht <[email-masked]>
Date: Sun, 17 Dec 2017 06:09:05 +0530 (IST)

FYI 

From: Melissa Hernandez <[email-masked]> 
Sent: Sunday, December 17, 2017 6:06 AM 
To: Pritish Nandi[LSM] 
Subject: Re: Urgent- Unable to get Roku Code 

Hello Pritish, 

Thank you for bringing this to our attention. I have alerted out IT department and am awaiting a response on the time frame this will be corrected. In the mean time, you can reply to customers with this message, 

“Thank you for alerting us to this technical issue when using the Roku device. The Parables IT department has been made aware of this technical issue and are working diligently to correct it. In the mean time you can still enjoy Parables via your computer or any Android device. We apologize for any inconvenience this may have caused you. Again, we thank you for your patience as we work to correct this issue. Blessings and Merry Christmas.” 

Thank you, 

Melissa Hernandez| Customer Service Rep. | Parables TV 

m: 888.724.2012 | www.parables.tv | Follow us: 

From: "Pritish Nandi[LSM]" <[email-masked]> 
Date: Saturday, December 16, 2017 at 1:30 PM 
To: Melissa Hernandez <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]> 
Subject: Urgent- Unable to get Roku Code 

Hi Melissa, 

Hope this email finds you well. 

We are getting complaints from clients that the Roku Code is not getting generated when clients are trying to generate one to pair there account. We do not have any resolution for this and would request for you help. We have already escalated few chats earlier. 

Let me know if you need anything else. 

Thanks & Regards, 

Pritish Nandi 

First Line Manager 

Livesalesman 

Mobile: +91 9711265886 

Email: [email-masked]