Subject: URGENT- IBD click capture
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Ashish Kumar <[email-masked]>, Mayanks Singh <[email-masked]>, Navreet Singhal <[email-masked]>, Rahul Kumar Koli <[email-masked]>, Ramananda Rama <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Sajeer G <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Tejpal Singh Bisht <[email-masked]>
Date: Fri, 3 Nov 2017 00:41:45 +0530 (IST)

Team, 

Andy has requested for you guys to copy paste the click for any offer. 

So going forward please copy the click information from admin and paste it to the internal notes of the chat if - 

    * You are escalating the chat for crediting assistance for any task. 
    * Or applying a credit for a cash offer or any other activity. 

This should be followed without any miss. 

Let me know if you need any further clarification. 

aalsdurf1 11:53 PM 

@stanley - Ticket #397403 

- When you locate a Member's Click, can you please copy it into the Note within the Ticket? 

11:54 

Unfortunately, not all Members follow our instructions in order for the issue to be resolved before Clicks are removed from our system - some Members might fail to respond now, but come back weeks or months later. If the Click is not copied into the Ticket Notes, we are unable to verify that Click later on if the Member waits until Clicks are gone to respond to us. 

11:54 

You do not need to take a Screenshot, just copy the appropriate Row from the Clicks page - as I have done in the Note in that ticket. 

11:55 

This will be immensely helpful to us when the Member's response time is not ideal. Thanks! 

R egards, 
Pritish Nandi