Subject: Incorrect Order Placed in HFL #EH-201709302354-144421
From: Pritish Nandi <[email-masked]>
To: Ratnesh <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Kaushal Singh <[email-masked]>
Date: Fri, 6 Oct 2017 00:56:48 +0530 (IST)

Hi Ratnesh, 

We have just received a call from a customer stating that he received incorrect product. The order was placed by you over the phone and you placed it incorrectly for Blood Sugar Optimizer however he requested for Blood Flow Optimizer. 
I have checked the call you took and in the very beginning of the call he stated that he needs BFO and when taking order you also confirmed that you are taking order for BFO however placed order for BSO. 

Please be very careful with this as this creates loss for the company as now we cannot ask him to send the bottle back as it was our fault. I have escalated this to Deb to reship the order for the correct product. 

R egards, 
Pritish Nandi