Subject: Re: #44837 - EH-201709151155-422119
From: Pritish Nandi <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Kaushal Singh <[email-masked]>
Date: Tue, 3 Oct 2017 21:58:56 +0530 (IST)

Hi Ma'am, 

This customer contacted over the phone and eventually was asked to returned the bottles as the quantity of the bottles were high. Also escalated this further to Deb for refund for the difference amount. Explained how the returns work and now waiting for the return. 

Regards 
Pritish 

From: "Deeksha Dadu" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Kaushal Singh" <[email-masked]> 
Sent: Tuesday, 3 October, 2017 16:24:10 
Subject: Re: #44837 - EH-201709151155-422119 

Hi Pritish, 

I somehow missed your email. 

Joe is Shubhojit from Viagogo team. I will speak with him on priority today. 

How did the customer contact you again? Over phone? What happened to this case eventually? 

Regards, 
Deeksha 

From: Pritish Nandi < [email-masked] > 
Date: Saturday, 23 September 2017 4:56 am 
To: Deeksha Dadu < [email-masked] > 
Cc: Kaushal Singh < [email-masked] > 
Subject: #44837 - EH-201709151155-422119 

Hi Ma'am, 

Can you confirm who is Joe in HFL as this order was not handled correctly. He did send an email to deb however forget to add the email address and it was sent to nobody. Customer is now complaining. 

R egards, 
Pritish Nandi