Subject: Incorrectly Handled Transactions
From: Pritish Nandi <[email-masked]>
To: Roomer Group <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Sep 2017 23:04:32 +0530 (IST)

Team, 

These was not handled correctly. 

89212 >> Call taken by Tushar, booking is for one adult but we still informed the buyer that we will check with the hotel if they can add a guest name. Hotel denied this completely as it should have been done by us as well. When the booking is only for one adult how come the hotel would add a secondary guest name? If it was a complete name change request then why it was not been mentioned in the notes? Also no handover given. 

89282 >> Dhirender : No notes for Forter. The note on the transaction does not indicate where or how the booking was validated again. The first notes that goes into the transaction is about the forter and then how and from where the booking was validated. 

R egards, 
Pritish Nandi