Subject: Fwd: IBD Zimbra group email addresses for non-dedicated agents
From: Pritish Nandi <[email-masked]>
To: Shahnawaz Akbar Dar <[email-masked]>
Date: Sat, 29 Aug 2015 23:27:23 +0530 (IST)

From: "Akhil P. Walia" <[email-masked]> 
To: "Devender Madan" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "bidyut k" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Rahul Singh" <[email-masked]> 
Cc: [email-masked], "Subir Chakma" <[email-masked]> 
Sent: Friday, May 15, 2015 11:14:22 PM 
Subject: RE: IBD Zimbra group email addresses for non-dedicated agents 

Hi All, 

Please find below the 4 Zopim logins for non-dedicated agents on InbodDollars. 

https://dashboard.zopim.com 

Login 1: [email-masked] 

Login 2: [email-masked] 

Login 3: [email-masked] 

Login 4: [email-masked] 

Password for all above is LSM@1234 

Dedicated agents ( Bidyut, Surajit and Sona ) should use their own login which is their zimbra email address. If need to reset password, can do so at https://dashboard.zopim.com 

NOTE : 

As per the login requirement and available agents in shift, one person should use one login. 

Example: during morning shift Devendra can use IBD@ and Ravi can use IBD2@. You people need to coordinate with each other as who is using which login as only one person can use a login at a time. Else check with supervisor who can allocate you login for that day. 

Secondly, as soon you login Zopim, please make sure to change your Display Name to the one which is assigned in LivePerson. 

On left menu, Settings >> Personal >> Profile >> Display Name (Do not change email or anything else) 

Example: Devendra will change his display name to ‘Denvy’ as soon he is login on Zopim and ready to take chats. 

Ensure the desktop alerts and sound on Zopim is enabled. Everyone should login and get familiar with Zopim by creating a test chat with each other from this link: https://v2.zopim.com/widget/livechat.html?key=2OQJceq8R4djaF4pK7n6rxubPJAHFMXk 

Any issues please sort it out before 18 th as we are going live on Daily rewards and SendEarnings. 

And until instructed, do not logout LivePerson! 

Regards 

Akhil 

From: Akhil P Walia [ mailto:[email-masked] ] 
Sent: Thursday, May 14, 2015 3:44 AM 
Subject: IBD Zimbra group email addresses for non-dedicated agents 
Importance: High 

Hi Parveen, 

Please create following email groups in Zimbra and add people mentioned below in those groups. 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 
[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

@Sups: 

-Susan will be sending 4 login IDs for Zopim/Zendesk on above 4 email addresses to be used by non-dedicated agents on Inbox. 

-Bidyut, Surajit and Sona will get their own logins with their Zimbra email as they have been officially designated as dedicated agents. 

-Which ever shared agent will any of the above common logins will need to change his/her Display name each time in Zopim before taking chats else will be difficult to track who did what. 

- If agent will have issue in logging-in and password needs to be reset etc. one of the above people in group who will be in shift can get it in their email and then share with agent. 

- Right now firewall is blocked to receive emails directly from Zopim/Zendesk. 

Regards 

Akhil