Subject: Fwd: Escalation Notes Too Long
From: Pritish Nandi <[email-masked]>
To: "Mayank k . arora" <[email-masked]>
Cc: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Wed, 26 Aug 2015 00:42:04 +0530 (IST)

Mayank, 

What is wrong with you. Do you read my emails or not. When asked to write short and crisp notes why you have written a summary of the chat. They can see what member said and what you said. So no need to repeat them. Please use to the point notes. 

Make sure you emphasize on what was the issue and why you are escalating. 

Another example – we do not need a full summary of the full chat: 
Notes: SE 4656462 Member received bucket 2 Email and change 8.25. Member states searches should count towards activity. Please address. 
escalate chat to member services 
Notes: SE 4656462 The member is saying that he received an email to increase his activity in order to keep getting daily emails . As per the records, I can see that his account has been transferred to bucket 2 on Aug 25 . the member is saying that he is doing searches to the maximum amounts and said that the email he received says that he can do cash search which will be counted as tasks which will be counted to ensure he receive paid email . The member also said that he is receiving emails for cash searches for $0.90 a week which is way more than the credit for confirming paid emails . Please have a look. Thank you . 

From: "Pritish Nandi" <[email-masked]> 
To: "Arun Kumar" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]> 
Sent: Tuesday, August 25, 2015 5:07:53 AM 
Subject: Escalation Notes Too Long 

All, 

I have received a feedback from client regarding Escalation notes being too long like a paragraph. Please use crisp and clear notes for escalations.No need to write a summary of the chat. Just describe what was the chat for, what is the reason for escalation. nothing apart from that. 

If still confused please consult me. 

R egards, 
Pritish Nandi