Subject: Re: Do not Review Old Ticket
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, rahul pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Fri, 14 Aug 2015 22:37:53 +0530 (IST)

SR 
Susan Ramaswamy <[email-masked]> 
Thu 8/13/2015 5:50 PM 

To: 
Pritish Nandi[LSM]; 
Cc: 
Andrew Alsdurf <[email-masked]>; 

Action Items 
Please see image – this morning while working on a ticket from August 3 rd reviewing confirmation emails. 
I have no problem with agents reviewing their tickets however, if they are pre-occupied with viewing past tickets in our escalation queue they may be pre-occupied from chat. 
Agents should be focused on chats, reviewing articles in the Support Center if time permits, or reviewing their own recently closed chat/tickets. 

From: "Pritish Nandi" <[email-masked]> 
To: "Arun Kumar" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "rahul pal" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]> 
Sent: Friday, August 14, 2015 10:28:14 PM 
Subject: Do not Review Old Ticket 

Team, 

Susan has complained that you guys review old tickets in free time instead Utilizing the time to check the knowledge base articles and previous chats taken. 

Please make sure you follow this. 

R egards, 
Pritish Nandi