Subject: Member Questions about Missions
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, rahul pal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Aug 2015 00:17:41 +0530 (IST)

Member Questions about Missions 

From: Andrew Alsdurf 

Date: Wed, 12 Aug 2015 at 9:18pm 

Category: Updates 

Recently, there have been a large number of Chats about Missions that were unnecessarily escalated. 

Please remember that we are not able to provide advanced support or crediting assistance for the Missions feature. So, Members who are receiving an error when they attempt to accept or complete a Mission should not be escalated. If a Member is receiving an error message that a Mission is “Not Available” or that they are “Too far Away”, if they are not seeing any available Missions or if they are getting an error during a Mission, this is because of one of two reasons: 

1) There is a problem with the GPS on the mobile device the Member is using 
2) There is a problem with the Network Connection on the mobile device the Member is using. 

Members who report these problems should be informed that we are independent the Missions feature, if they are receiving an error message or are not seeing available Missions, this would be caused by a problem with the GPS within the mobile device being used or due to a problem with the Network Connection. 

Members who are incredibly persistent about this issue can also be informed that disruptions in their internet connection will cause problems with the Missions feature, so they need to make sure there are not any changes to their internet connectivity during a Mission (such as switching between a Wifi connection and a wireless data plan). However, we are not able to provide additional assistance for Missions that are not properly accepted, completed and reported to us by the Missions Provider; all crediting must come from the Missions Provider. 

To help with this, I have added the following Shortcuts: 

1. Mission Unavailable or Too far Away – To be used with Members asking about a Mission that was unavailable, too far away or in which the Member received an error. 

“ If you are receiving a message stating that a Mission is unavailable or that you are “too far away”, this would indicate that the Mission is unable to verify your location due to issues with your GPS or your Network Connection. ” 

2. Missions Unavailable Persistent – To be used only for extremely persistent Members that are insisting multiple times that there is no problem on their end. 

“ Please remember that any interruptions in your Internet Connection can also disrupt a Mission you are attempting. Disruptions might be caused by other apps running on your mobile device, updates you are installing or by switching between a WiFi connection and a wireless data plan. Unfortunately, we are not able to provide assistance regarding connectivity for your device, but you are welcome to contact your wireless provider for tips on avoiding interruptions. ” 

3. Missions Unable to Credit – To be used to address the crediting part of the Member’s question, when they seeking credit for Missions they have had difficulty accepting, completing or submitting (should be given after you’ve already responded about the Member’s problem, when the Member is persisting about credit). 

“ Unfortunately, we are not able to offer crediting assistance for Missions that have not been fully completed, submitted and approved by the Missions Provider, and reported to us for crediting. Since each Mission is individually reviewed and approved/denied by the Provider, all credit for Missions must come from the Missions Provider directly. ” 

R egards, 
Pritish Nandi