Subject: Deleted Members - Notes in tickets
From: Pritish Nandi <[email-masked]>
To: "Chetan Lalwani" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 7 Aug 2015 03:08:38 +0530 (IST)

H i Chetan, 
Please make sure that you follow the below mentioned process as I have found that you do not copy the notes through admin when escalating any deleted case to Resolutions. 
Deleted Members - Notes in tickets 

From: Susan Ramaswamy 

Date: Tue, 4 Aug 2015 at 7:01pm 

Category: Updates 
When a member comes in who's account was terminated/deleted it will be helpful to including the Manual Notes from the member account in the ticket along with the IBD ID #. 

Current/Past Example: 
Notes: IBD 20156256 The account of the member is deleted. Please have a look. Thank you . 

New Example(TO DO) 
Notes: IBD 20156256 The account of the member is deleted. Fraud. Foreign. Libya IP with US listed. Please have a look. Thank you . 

The New Example shows the notes from ADMIN member account was added to explain why the account was deleted. 

This will help when someone is processing tickets away from the office (Remote) and can have more detail to respond to the ticket when we do not have access to ADMIN. 

Thanks so much! 

R egards, 
Pritish Nandi