Subject: Payment Schedule Error
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Thu, 30 Jul 2015 04:34:48 +0530 (IST)

Payment Schedule Error 

From: Andrew Alsdurf 

Date: Thu, 30 Jul 2015 at 4:15am 

Category: Urgent Messages 

Team, 

One of our Gold Members, (IBD 20858400, found in Ticket #26232) requested her second payment, but was given our first-time payment schedule (10-16 days) instead of our Gold Member schedule (3-9 days). 

She requested her payment today, so she should have been scheduled for August 5, but instead she was scheduled for August 12. 

We’ve reported this problem to our Technology Team. So far, this is the only Member reporting this problem, but if other Gold Members report their Payments being scheduled for more than 9 days, we need to know about that. 

You can easily find out if a Gold Member is having this problem; any Gold Member payment should be 3-9 days. The shortest wait is a Sunday (3 days), the longest is a Monday (9 days). Gold Members who have this problem right will be at Gold Status, but will be assigned August 12 instead of August 5. 

If you see a Gold Member has requested a payment and is being asked to wait 10-16 days, please escalate as Urgent to let us know. Thanks! 

[Support Center] Payment Schedule Error 

Please make sure the Operators are aware of this issue; we need to catch any other Members that are having this problem, so they can receive proper assistance. 

Also, since I understand our payment schedule can be confusing, you can refer to the following Chart to find out the normal processing time by the day of the week the Member requested. Please let me know if there are any questions! 

Gold Members: 3-9 days 

Day requested – Normal Wait time 

Monday – 9 days (a week from Weds) 

Tuesday – 8 days (a week from Weds) 

Wednesday – 7 days (a week from today) 

Thursday – 6 days (upcoming Wednesday) 

Friday – 5 Days (upcoming Wednesday) 

Saturday – 4 days (upcoming Wednesday) 

Sunday – 3 Days (upcoming Wednesday) 

First-time requests : 10-16 days 

Day requested – Normal Wait time 

Monday – 16 days (2 weeks from Weds) 

Tuesday – 15 days (2 weeks from Weds) 

Wednesday – 14 days (2 weeks from today) 

Thursday – 13 days (a week from Weds) 

Friday – 12 Days (a week from Weds) 

Saturday – 11 days (a week from Weds) 

Sunday – 10 Days (a week from Weds) 

R egards, 
Pritish Nandi